Internet Troubleshooting

If your iPad isn’t connecting to the internet, here are two things you can try:

1. Make sure cellular data is turned on.

  1. Go to Settings. 
  2. Select Cellular Data. 
  3. Turn on Cellular Data. 
  4. Tap Cellular Data Options. 
  5. Verify that LTE and data roaming are turned on.

If you’re still having trouble connecting your iPad to the internet, call T-Mobile at 1-800-375-1126. Tell them that you are part of the New York City Department of Education Rapid Response Program. Also, please have your iPad’s Integrated Circuit Card Identifier (ICCID) ready. To find this, go to Settings > General > About > ICCID.

2. Cancel the CrowdStrike Download

  1. Locate the CrowdStrike app. It is red with a white falcon.
  2. Press and hold the CrowdStrike app icon.
  3. A menu will appear. Tap Cancel Download.
  4. Canceling the download will prompt other apps to update.
  5. You can access the internet while your apps update. Open your browser and go to a website to make sure you are connected.

Prepare iPads for first day of school

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For anyone who has a DOE-loaned ipad, we have some important updates for you. It is essential that you take the actions below to ensure your child’s ipad is ready for use for return to school. The first day of school is only a few weeks away, and all students will be working remotely for at least a few days a week. Your child will need their ipad to be ready for learning for the fall. Please note that when we have other updates, we will send messages to you and your iPad on Thursdays, and we will  let your schools know about the updates.

To prepare, you MUST:

●       Turn on the ipad – some iPads have not been turned on all summer. We need you to charge and power up the ipad.

●       Turn Airplane Mode on and off to reset your internet connection

a.     Go to Settings

b.     Find the Airplane Mode button

c.      Turn Airplane Mode on for ten seconds (button turns green)

d.     Turn  Airplane Mode off and wait until the ipad reconnects to the internet

e.     You will see the connected icon at  the top of the screen

f.       Go to to make sure your ipad is connected to the internet -all DOE-loaned ipads have internet access.

●       Return to the main screen and sign into Zscaler in order to ensure your child is using the internet with all the safety the DOE requires and protect your child. You will need your child’s account. Once you get that please follow these directions:

a.     On the main screen, click the Zscaler icon. After clicking the icon, you will be taken to the login page.

b.     Enter your child’s @nycstudent account (only use the student’s username and password, no need to include @nycstudents to log in), then click the “sign in” button.

c.      Click on the “allow” button and wait one minute for a connection to be established until you will see the Zscaler screen

d.     Once the connection is secure, close the app

e.     That is it. You can use the iPad normally now.

●       Sign into the Learn at Home App To get ready for the first day of school, make connecting to learning and support much easier for your child (and you, too!), and allow you to get notifications on the iPad:

a.     Find the Learn at Home icon on the main screen on the iPad

b.     Log in the same way you did for Zscaler, using the same account (only use the student’s username and password, no need to include @nycstudents to log in)

c.      From the Learn at Home app your child can access TeachHub, Google Classroom and get help.

Good news!

Your child’s ipad is now a hotspot that allows you to connect other devices used for remote learning to the internet.  It is easy:

●      Go to Settings

●      Find Personal Hotspot and click to take you to the login screen

●      Select Allow Others to Join

●      Devices other students in your house are using for remote learning can be added to that connection

●      As a reminder, as with the ipad itself, the hotspot connection is to be used only to access remote learning activities.  Any unauthorized use is strictly prohibited.  


Report Cards

This year, families will receive student report cards through their account on the last day of school. If you do not have an account, please reach out to Lilly Nissing, the parent coordinator, by email at or call her at 347-563-4850 to set up an account.

Reportes de calificaciones,

Este año, las familias recibirán los reportes de calificaciones de los estudiantes a través de su cuenta el último día de clases. Si no tiene una cuenta, comuníquese con Lilly Nissing, la coordinadora de padres, puede enviarle un  correo electrónico a o puedes llamarla a este numero 347-563-4850 para ayudarlos a crear una cuenta.